How National Casino Protects Your Data

What We Collect and Why

When you open an account with National Casino, we ask for the basics: full name, date of birth, email, mobile number and residential address. This lets us confirm you are 18 or older, which is a strict requirement for anyone playing on our site, and it lets us communicate with you about your account, deposits and any responsible gambling settings you choose to apply.

We also collect technical data automatically: device type, browser, IP address and rough location. This helps us detect unusual login activity, keep our pokies and live tables running smoothly on mobile and desktop, and flag anything that looks like fraud before it affects your balance.

Verification: Why We Ask for ID

Before a first withdrawal, most players are asked to confirm their identity. This usually means a photo ID such as a driver's licence or passport, and sometimes a recent utility bill or bank statement to confirm your address. It can feel like an extra step, but it is there to stop identity theft, underage play and account takeover. It also protects the payout itself, since verified accounts are far less likely to be frozen mid-withdrawal.

• Government-issued photo ID (licence or passport) to confirm your identity and age
• Proof of address, such as a utility bill or bank statement, when address details need confirming
• Payment method verification, for example a screenshot or partial account number matching your deposit source
• Source-of-funds checks in rare cases, usually tied to unusually large or frequent transactions

Payment Data and Transaction Security

Deposits and withdrawals through PayID, POLi, Visa, Mastercard, Neosurf or crypto options like Bitcoin, Ethereum and USDT are processed through encrypted payment channels. We do not store full card numbers on our own servers; sensitive payment details are handled by processors built for that purpose, using standard encryption protocols to keep transaction data unreadable to anyone intercepting it in transit.

Crypto transactions are recorded on the relevant public blockchain by nature, but the wallet address you use is linked to your account only within our internal systems, not shared publicly. Bank and card details you provide for AUD deposits are used solely to process that transaction and to verify that withdrawals return to a matching, verified source.

Cookies and How We Use Them

Our site uses cookies to keep you logged in during a session, remember your language and display preferences, and understand which pokies and promotions get the most engagement so we can keep the lobby relevant. Some cookies are strictly necessary for the site to function, such as those managing your session security. Others are analytics or preference cookies that you can control through your browser settings.

Turning off non-essential cookies will not stop you from playing, but it may mean the site forgets preferences between visits, such as your default currency view or last-used payment method.

Your Rights Over Your Data

You can ask us at any time to show you what personal data we hold on your account, correct inaccurate details, or close your account entirely. Where we are required to retain certain records for regulatory, fraud-prevention or financial audit reasons, we will explain what must be kept and for how long, even after account closure.

• Request a copy of the personal data linked to your account
• Correct outdated or inaccurate information such as address or contact details
• Ask questions about how your verification documents are stored and for how long
• Request account closure or a self-exclusion period through our responsible gambling tools
• Withdraw consent for non-essential cookies or marketing communications at any time

Regulatory Context for Australian Players

The Australian Communications and Media Authority (ACMA) regulates online gambling advertising and compliance matters within Australia. Our current licensing details are published in the site footer, so please check there for the most up to date information before you play. If you ever have concerns about how your gambling activity is affecting you, Gambling Help Online (1800 858 858, https://www.gamblinghelponline.org.au/) offers free, confidential support around the clock.

For more on how we handle your account day to day, see our Terms and Conditions, or visit Payments at National Casino for a breakdown of AUD deposit and withdrawal methods. If responsible play tools are something you want to explore, our Responsible Gaming page covers deposit limits, time-outs and self-exclusion. Ready to get started? Head to registration to open your account.