How Payments Work at National Casino

PayID: our fastest way to fund an account

PayID has become the default deposit method for most of our Australian players, and for good reason. Instead of entering full BSB and account numbers, you link your PayID to a phone number or email through your own bank's app, then use that to send funds to your National Casino account. Deposits land in minutes, usually well under ten, because PayID rides on Australia's New Payments Platform (NPP) rather than older batch processing. There's no card involved, no third-party e-wallet, and the transfer shows up on your bank statement as a normal PayID payment.

Withdrawals back to PayID are the quickest way to get winnings out too. Once our team clears the payout request, most PayID withdrawals reach your linked bank account within a few hours, though we always recommend allowing up to 24 hours to cover verification and processing on busier days.

POLi: direct from your online banking

POLi works differently to PayID. It's an online banking transfer service that connects directly to your bank's login page during checkout, so you authorise the payment through your own internet banking rather than sharing card or account details with us. It's widely used across Australian merchants and remains a solid option if you haven't set up PayID yet. Deposits through POLi are typically instant to near-instant. Note that POLi is generally a deposit-only method for most Australian banks, so withdrawals are usually routed back via PayID or direct bank transfer instead.

Visa and Mastercard

Debit and credit cards from Visa and Mastercard are accepted for deposits and remain the most familiar option for many players. Deposits clear instantly in almost all cases. Withdrawals back to card can take longer than PayID, typically one to three business days once approved on our end, since card networks process refunds in batches rather than in real time. Some Australian card issuers still flag gambling transactions for extra scrutiny, so if a deposit doesn't go through immediately, a quick call to your bank usually clears it.

Neosurf vouchers

Neosurf is a prepaid voucher you can buy with cash at newsagents, convenience stores and other outlets around Australia, then redeem online using the code printed on the voucher. It's a useful option if you'd rather not link a bank account or card at all. Neosurf is deposit-only. Since there's no account attached to the voucher, withdrawals need to go to a different method such as PayID, bank transfer or crypto, whichever you've verified on your account.

Bitcoin, Ethereum and USDT

For players who prefer digital assets, we support Bitcoin, Ethereum and USDT. Deposits typically credit after network confirmation, which for Bitcoin can mean 10 to 30 minutes depending on network traffic, while Ethereum and USDT (on faster networks) often confirm in a few minutes. Crypto withdrawals are usually processed on our side within a few hours of approval, then depend on blockchain confirmation time to reach your wallet. Exchange rate movements between AUD and crypto are outside our control, so the AUD value of a crypto deposit or withdrawal can shift slightly between the time you send it and the time it confirms.

Limits, fees and currency

All balances, deposits and withdrawals at National Casino run in Australian Dollars, so there's no currency conversion to think about with AUD-based methods like PayID, POLi or cards. We don't add our own fees on top of standard deposits, though your bank or a Neosurf retailer may apply their own charges, and crypto network fees are set by the blockchain, not by us. Deposit and withdrawal limits vary by method and by your account's verification level. You'll see the exact minimums and maximums on the cashier page before you confirm a transaction.

A few things that speed up withdrawals

• Verify your identity early, ideally right after your first deposit
• Withdraw to the same method and account name you deposited with, where possible
• Check any active bonus wagering requirements are fully cleared first
• Double check your PayID or wallet address before submitting a request
• Contact support if a withdrawal sits pending longer than the times above

For details on how deposits interact with our current offers, see the Bonus page, T&Cs apply to every promotion. If you're playing from your phone, our Mobile App page covers banking on the go, and the VIP Club page outlines faster withdrawal perks for higher-tier players. Ready to fund an account? Head to registration to get started.